Jay Sitter, on people expecting technology to suck and just leaving the issues in place rather than fixing them:
I’m in no way making light of these people knowing less than me about technology. They’re smart people who just didn’t spend their teenage years installing RAM and hard drives in their basement.
I bring it up because what it indicates to me is that technology sucks, and most people don’t expect technology to be any better than completely sucky.
The examples he gives likely happen to tens of thousands of people every day and they just live with it.
Being the family geek – and also to extended friends as well – I have seen some crazy examples of this. Modern software is so unintuitive I believe it is far, far worse than a few decades ago. And I don’t think this will ever go away. Even with amazing technology and information at our finger tips… most people just don’t care enough to put in the time to learn the ins and outs of every device or app they own.
/via Nikita Prokopov.
Tangentially related: From 2006, take advantage of the things you already own. And, from 2019, an audio bit of reading the manuals for the things you own.