Colin Devroe

Photographer. Podcaster. Blogger. Reverse Engineer.

Jason Fried on downtime

January 27, 2011

Given my recent spat on Tumblr about their downtime and the messaging coming from their team and investors, I thought this quote by Jason Fried of 37Signals in INC. was apropos:

“Of course, all companies experience episodes like this. How they handle the situation is what counts. I’m not talking about fixing the problem—you have to fix it; that’s a given. I’m talking about how you communicate with your customers, how you accept responsibility, and how you make things right. That’s what people remember.”

Jason was talking about Campfire in this article, a paid service, used by companies to communicate remotely and is a vital part of their workflow in many cases. Arguably Tumblr isn’t such a service and is, for the most part, free to use. So does this quote apply? I leave that to you to decide.