Comments on: Video demonstration of an iPhone with dead spots

By: jay

jay — Tue, 15 Jul 2008 05:32:02 +0000

I have about 5 dead letters but my screen is cracked. I cracked my screen more than six months ago right when they stopped replacing them for free. Do you think there is any chance they would be able to fix it or replace it for free still?

By: iPhone: Troubleshooting touchscreen response by Colin Devroe

iPhone: Troubleshooting touchscreen response by Colin Devroe — Tue, 01 Jul 2008 14:03:00 +0000

[...] Base article on the Apple Support Site, which was modified and/or added hot on the heels of my needing an iPhone replacement because of this very problem, addresses the unresponsive iPhone [...]

By: Video comparison of a new iPhone and old iPhone’s speaker volume by Colin Devroe

Fri, 27 Jun 2008 18:37:24 +0000

[...] I had to have my iPhone replaced due to dead touchscreen spots, I figured I’d take the opportunity to do a side-by-side comparison of the June 2007 [...]

By: Colin Devroe

Colin Devroe — Tue, 17 Jun 2008 12:56:52 +0000

Mark: I should be able to have it replaced. The Apple Store online is no longer selling iPhones but I’m pretty sure they do in-store. I’ll keep this entry up-to-date.

By: Mark

Mark — Tue, 17 Jun 2008 12:33:30 +0000

So nothing worked? Argh! WIll the Apple Store be able to replace it? I thought they were all sold out, or is that just the online store? Hope they can do that for you, or have some magical way to fix it!

By: Colin Devroe

Colin Devroe — Tue, 17 Jun 2008 12:09:46 +0000

Corey: The SHIFT key modifier must be Windows-only because it is OPTION on the Macintosh. I’ll update this post when the restore is finished with what resulted.

By: Cory Wiley

Cory Wiley — Tue, 17 Jun 2008 01:44:08 +0000

No Problem. I’m pretty sure its being caused from when you restore the phone from the backup but it wouldnt hurt to download another firmware file to kill 2 birds with one stone.

By: Colin Devroe

Colin Devroe — Tue, 17 Jun 2008 01:33:15 +0000

Cory: Good call and I was thinking that’d be my next logical step. I’m going to do this tonight (when I know I won’t be getting many phone calls) and will update this post either way. Thanks for letting me know about the SHIFT key modifier.

By: Cory Wiley

Cory Wiley — Tue, 17 Jun 2008 00:58:25 +0000

It may be the firmware file your computer is using to restore. Search the internet for the iPhone 1.1.4 firmware and download it. Then go into iTunes and SHIFT+Click the restore button. That will allow you to choose the restore file you downloaded and you can restore with that.

Another issue may be when you restore with the backup. If a file is corrupted, your computer is still placing it back in the phone when you restore from backup. Try restoring as a new phone. It sucks to get all the settings to the way you like them but only takes about 10 mins.

By: Colin Devroe

Colin Devroe — Mon, 16 Jun 2008 22:09:15 +0000

Bayliss: If only the 3G didn’t come with a higher monthly price tag! I think I’ll stick with the original for at least another year.

Zakk: Yes. It seems my final resort will be to return it.

Chris Masto: I’ve received nearly a dozen emails since posting this video saying the same thing. I’ll be calling the “local” Apple Store at my next convenience.

By: Christopher Masto

Christopher Masto — Mon, 16 Jun 2008 21:59:58 +0000

I think I’ve heard of people having this same problem. Also, everyone I know of who has had any problem with their iPhone has been able to walk into an Apple store and get a new one. It’s probably worth a try.

By: Zakk Forchilli

Zakk Forchilli — Mon, 16 Jun 2008 21:35:50 +0000

That is so weird? If the solutions you have tried failed, than i couldn’t think of any way to fix this.

By: Bayliss

Bayliss — Mon, 16 Jun 2008 21:35:44 +0000

Good enough reason to get a 3G one!