In late August I opened iChat, as I typically do, only to see that no one was online. Having quite a few people in my buddy list this makes for a strange occurrence. I rarely see an empty buddy list. A few hours go by and I check it again, still – no one. After a little bit of investigation I determined that my buddy list simply hadn’t loaded correctly. Since this has happened in the past I decided to go offline, quit iChat, and start over.

That didn’t help. I decided to try to View -> Show Offline Buddies. Sure enough, all of my contacts where showing up offline. I asked Eliza if she was online, and she was, so I quickly deleted her from my buddy list, added her back – and she then showed up as being online. I thought that too was odd but I was happy to get it working again. I quickly went through a handful of contacts that I normally use AIM to chat with, deleted them, and added them back in((This process isn’t too difficult since iChat stores buddy information in the Mac OS Address Book.)).

Later I signed off of iChat and went on with my day. The next time I started iChat. Same thing happened again, even with the contacts that I had added back using the delete-add-again method. Weird.

Now it was time to get out the shovel.

A Google search or three later I found other people that had experienced similar problems. Some of them solved their issue by logging in and out of AIM a few times and poof, their buddy list returned. Others used the method I described above and the changes held. Others still completely “reinstalled” iChat by removing all of their accounts, preference files, and other related files and starting from scratch. I tried all of these solutions and still no dice.

I recently upgraded to Snow Leopard and so I thought there would be a good chance that the upgrade to a new version of iChat would hopefully help my situation. So I deleted everything related to iChat, upgraded to Snow Leopard, and hoped for the best. Again, it didn’t work.

So, I’m down to the point now where I believe that my account at AOL is somehow messed up. I am not sure where to go from here besides trying to contact someone on the AIM team. If you are on the AIM team, and you’re reading this, you can contact me and let me know how to fix this – and I will be grateful.

Fixes

I hope not to sound as if I use iChat begrudgingly because, on the contrary, I rarely find fault with iChat during my normal usage. However if I really turn a critical eye to it, I find:

Error messages should be more descriptive when a video or audio conference, or file transfer fails. Many times there are issues with NATs or Firewalls getting in the way of iChat trying to make connections. iChat typically reports with an error message along the lines of “blah blah blah”. If iChat could have a built-in utility to test your connection for possible problems, and then offer ways of solving those problems based on it’s findings – that’d be cool.

Better Address Book integration is something that I’ve long for since the beginning. Both Adium and iChat both pull your contacts address cards to add buddies to your list – however they also hold their own lists separate from the address book. I’d like to see every contact held within iChat to be in the address book, and vice-versa, by default. What typically happens is, if I sign up for a new AIM account, and load up iChat – I will be forced to go in and add each buddy from my address book into iChat – rather than it just recognizing them. Perhaps there is a reason that they do not do this (perhaps some would find it annoying) – but for me – I think it’d be neat to at least have the option.

File transfers that don’t work when video and audio do seems really strange to me. If I am talking to someone on video and I try to send them a file, and it doesn’t work, that seems strange to me. Why can we make a connection for audio or video and not for transferring files?

Update the tooltips which are used to show your buddy’s info. If you hover over a buddy, you can see some quick information about them – usually their AIM name, and current status. Like Adium, I’d like to see this updated to show a larger version of your buddy’s icon – along with a way to quickly send them an email, an invitation to an event in iCal, a link to the song currently playing in iTunes, etc. This could also be considered a feature request, but I’ll get more into that in a second.

Feature requests

There are a few of my feature requests that delve slightly into what we already know will be included in the next release – but bear with me because I think they need to be refined a little more.

System-wide iChat integration could go well beyond what we see now with Mail and Address Book. Currently you can see who is online from within Mail (if you have that particular email address associated with the current AIM username), and also from within Address Book. This is sufficient in my opinion though anywhere address book information is used (i.e. in the Address Book widget), it’d be nice to see a person’s online status as well.

However, there are many more ways I’d like to see iChat integrated into the OS. If we take a look at the four reasons I currently use iChat, perhaps we can see a way to integrate it more.

1. Text messaging. There are several ways I could see this being used. Contextual menus in Safari, as just one example, give you a way to “Search in Spotlight” and “Search in Google” when you have highlighted text. Perhaps “Send to buddy” would also be available instead of having the need to copy/paste all the time. This may seem like a very small thing, but just think of the amount of time it could save.

Perhaps this feature could be extended a bit further to actually be an option from within Pages.

2. Audio chat. Audio chat should not be limited to only sharing one’s voice. With a little jiggery pokery, or software like Audio Hijack Pro and Soundflower, one could potentially share their tunes with someone working remotely out of the office or with a computer not directly connected to the LAN. Or, maybe two people would like to collaborate on a project in GarageBand, and they could do so by “porting” the output of GarageBand in the current audio chat.

The implications could be fairly endless here.

3. Video chat. Just like with Audio chat, I’d like to see a way to share video via the video chat feature. I realize that the upcoming release will have some screen sharing, iPhoto slideshow, and other features. But being able to open iMovie and show someone a rough cut of a project their working on – could prove extremely valuable.

4. File transfers. What about being able to send a file from anywhere in the system to someone on your buddy list? You can do this now by dragging that file onto your buddy’s name in your contact list – but what if you could do it from within the application you are working on the file with. Say I’d like to send that same rough cut of the iMovie project to someone so that they can edit it further. Emailing it is not an option (too big). I could send it to him in iChat but that means I’d have to save it, open finder (or use Spotlight) and drag the file onto their name ect. What about a button to “Send to Buddy”?

Update (9am on Nov. 15): It turns out there is a product for doing something like this with Skype. It was written about on TechCrunch. Interesting.

I could also envision this feature being awesome from within iPhoto. Quickly send someone an entire album. Sure, this would bypass Apple’s .Mac photo-sharing service built-into iPhoto. But I think .Mac sucks.

Final thoughts

As I said, I really don’t have many issues with the current iChat. Not enough to make me jump ship to something like Adium (which I would have to write a 5-part piece to say what I don’t like about it). I’m going to stick with iChat – and I’m looking forward to the new stuff coming up.

Note: Be sure to check out other parts of my Leopard wish list listed below:

1. Part one: Safari
2. Part two: Mail
3. Part three: iChat
4. Part three: Finder

[tags]apple, macintosh, mac os x, osx, wish list, leopard, ichat, buddy list, aim, adium, audio hijack pro, soundflower, safari, spotlight, mail, garageband, imovie, iphoto, finder, itunes[/tags]
[slug]leopard-wishes-pt3-ichat[/slug]